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Members in the News
Audrey Bélanger
PhD student and AOM member Audrey Bélanger won the Best Paper Award in the Organizational Behavior Division at the Annual Conference of the Administrative Sciences Association of Canada (ASAC).
Audrey's paper discusses the strategies by which staff effectively communicate their ideas and concerns to their customers, and the main factors that facilitate or hinder such communication. This research integrates two theoretical frameworks in an innovative manner to provide us with a better understanding of a phenomenon that remains virtually unexplored empirically, despite being essential in the field of services.
Image: courtesy of; HEC Montréal
