The Washington Post: Incentives Can Lead Employees to Cheat or Lie at Work
Originally found at The Washington Post
In 2020, Wells Fargo paid $3 billion to settle claims that employees had committed widespread consumer abuses, including opening millions of unauthorized or outright bogus accounts, forging signatures, and moving money from real accounts to fake ones.
The scandal highlights how workplace incentives “can be a cure as well as a poison,” according to Tae-Youn Park, lead author on research published in the Academy of Management Annals that explores how incentive programs can unintentionally encourage bad behavior at work.
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